Privacy & Policies FAQs
What type of information do you collect?
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); comments, feedback, product reviews, recommendations, and personal profile.
How do you collect information?
When you send a message through our contact form, or when you subscribe for more information. When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name and email address. Your personal information will be used for the specific reasons stated above only.
Why do you collect such personal information?
We collect such non-personal and personal information for the following purposes: To provide and operate the services; To provide our users with ongoing customer assistance and technical support; To be able to contact our visitors and users with general or personalized service-related notices and promotional messages; To create aggregated statistical data and other aggregated and/or inferred non-personal information, which we or our business partners may use to provide and improve our respective services; To comply with any applicable laws and regulations.
How do you store, use, share and disclose your site visitors’ personal information?
Our project is hosted on an online platform that allows us to promote our products and services to you. Your data may be stored through our data storage, databases and the general applications on secure servers behind a firewall.
How do you communicate with your site visitors?
We may contact you to poll your opinions through surveys or questionnaires, to send updates about CUSP, or as otherwise necessary to contact you to enforce our user agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email.
If you don’t want us to process your data anymore, please contact us at firstname.lastname@example.org
Data Protection & GDPR
What is GDPR?
The General Data Protection Regulation (GDPR) – which came into force on May 25th, 2018 – aims to protect the fundamental right to privacy and the protection of the personal data of European Union (EU) citizens.
This regulation affects any entity (including websites) that processes EU citizens’ personal data. Whether or not it is located in the EU; if we have EU site visitors or, if our marketing campaigns target EU citizens, this affects us.
Transparency and communication with our site-visitors are key elements of the GDPR. As part of the regulation, we let our site-visitors know how we collect, store, and use their data – in a clear and transparent way. In addition, we comply with site-visitors’ requests to receive a copy of their data that is processed on our site.
About Data Storage and Data Transfers
This site can store our site-visitors’ data in a number of locations. Personal information may be stored in data centres. It may use other jurisdictions as necessary for the proper delivery of their services and/or as may be required by law. The web software is a global company that respects the laws of the jurisdictions it operates within. The processing of the User Customer Data may take place within the territory of the European Union, or a third country, territory, or one or more specified sectors within that third country, of which, the European Commission has decided that it ensures an adequate level of protection (transfer on the basis of an adequacy decision).
Any transfer to a third country, outside the European Union, that does not ensure an adequate level of protection according to the European Commission, will be undertaken in accordance with the Standard Contractual Clauses (2010/87/EU) set out in Appendix 1 of the Data Processing Agreement (DPA).
The security of sensitive data is of extreme importance to us and we are 100% committed to data protection.
About Cookies and Cookie Banners
GDPR requires that we get affirmative consent from site visitors before placing non-essential cookies (and similar technologies) on their device.
In general, the cookies which are initially placed on our website may be categorized as essential cookies: security, anti-fraud, and other purposes related to the specific functionality of our service. However, the platform gives ability to add multiple components, codes, third-party applications…and so on. These apps and integrations make it possible that our website will include other types of cookies which might require affirmative GDPR consent.
With a cookie banner, our visitors can give their consent to non-essential cookies to be placed on their device.
Request Consent to Process Your Site Visitors’ Data
GDPR establishes ways in which we can lawfully process our site-visitors’ data. Requesting site-visitors’ consent is just one of the ways to lawfully process data.
Email marketing campaigns require consent from our site-visitors. Consent to receive marketing campaigns can be interpreted and applied in different ways on our site. For example, we add a disclaimer next to our ‘Subscribe’ button informing our site-visitors that clicking the button will subscribe them to our newsletter, which may contain promotions for free events. This is called ‘implied consent’.
While it is not obligatory under GDPR when sending marketing emails to our existing visitors, we may request ‘explicit consent’ from our site-visitors before sending them any marketing material. In many cases, this can be accomplished by ticking the checkbox next to your ‘Subscribe’ button, obliging our site-visitors to check-the-box to confirm consent before subscribing.
Third Party Apps
As part of the GDPR, we are responsible for any third-party apps or services implemented on our site. These services can include data analytics tools (e.g. Google Analytics, Facebook, Twitter, LinkedIn, etc).
While reviewing our site for GDPR compliance, we make sure that these apps and services are also GDPR compliant.
What is an Imprint?
An imprint, or “impressum,” is a summary of the contact information and information related to copyrights of a business. It’s the legally mandated statement for websites, books, newspapers, and other publications that explains ownership and authorship.
Germany is best known for requiring an “impressum” although Switzerland and Austria have similar laws.
The name “impressum” translates awkwardly to English as “imprint” or “impression.”
3584 CX Utrecht
Phone: +31 88 7550071
Despite careful compilation and control of the content, CUSP is not responsible for the reliability, correctness, or completeness of the provided information and for any errors or omissions therein.
Liability claims regarding damage caused by the use of any information provided, including any kind of information which is incomplete or incorrect, will therefore be rejected. This is particularly the case for information provided by external links or linked pages.
The website reflects only CUSP and its affiliated projects’ views, and the European Union is not liable for any use that may be made of the information contained therein.
Copyright photos: © CUSP